FAQ's

How to Enrol and make Payment?

• Enrolments are accepted online at www.active8kids.com.au or via telephone using a credit card.

• No part payments for enrolments can be taken.

• Classes operate on a continual basis, payment is made quarterly by direct debit from your nominated credit card, this payment information is collected upon your first booking and payments will be taken quarterly in advance. These details are stored safely in our payment gateway.

• Dishonour fees of $8.50 per transaction will apply for any payments declined for any reason. This fee will be passed on to you before your next billing cycle.

• All credit card transactions will incur a surcharge fee of 1% per transaction and will be automatically applied to every transaction and will be itemised on your receipt.

• If there are available places, you will be enrolled immediately

• If there are no places available, you will be placed on a waitlist and will be advised if a place in your requested class becomes available. 

• For all other enrolments, payment is required at the time of booking.

• A minimum of 1 term (see in Terms & Conditions schedule) prepayment is required at the time of the enrolment. Non payment will place you on a wait list and this does not secure you a place in the class.

• Classes will not operate on a public holiday.

• If your class falls on a public holiday the cost of the term will be adjusted for the public holiday.

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What to wear.

Comfy clothes - e.g. shorts & T shirt. NO jewellery.

 

What footwear should my child wear?

No footwear is allowed in the gym area

 

Can I join once the term has started?

Subject to availability, for NEW customers ONLY, any class can be joined during the term - a pro rata amount will be payable. 

 

Which class level should I enrol my child?

We place all children in a class based on their age as of 1st January ...they remain in that class for a full year and your coach will adapt the classes as the kids progress.

 

Credits/Refunds

As per our terms & conditions, refunds are not given after any program has commenced eg weekly classes, holiday camp, 1-1 sessions. Birthday parties. In cases where a doctor’s certificate has been provided, credits may be put on your account and are to be used within 90 days of the given date. Any refunds given will incur a 10% bank/admin fee if booking is cancelled before the program commences.

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How do I book a make up class?

You must mark your child absent online before the scheduled missed class at www.active8kids.com.au - this will give rise to a makeup class. Please note, make up classes are subject to availability. If you can not see the class online you are looking it will mean that the class is fully booked. Click Here to Book a Make-Up Class -  https://active8kids.intrac.com.au/school/login.cfm?return=makeup.cfm

 

How many makeup classes am I entitled to, how to book and when do they expire?

If you enrolled in a term time program, subject to availability, you can make up 2 classes per term. Make up classes must be used by the end of the current term - they do not rollover to the next term. If a make up class isn’t utilised you will not be entitled to a credit or refund.

 

How much are trial/casual classes and how do I book a trial class?

All trial classes are booked online and are subject to availability. Please ensure you have already set up a profile  and then book in online https://active8kids.intrac.com.au/school/schedule.cfm?today- cost for a trial/casual class is $41.